Privacy Policy

Effective Date: 8th July 2026

At Love on the Line, we understand that your privacy is important.

This Privacy Notice explains what personal information we collect, how we use it, how we protect it and your rights under UK data protection law.

Who we are:

Love on the Line provides audio guestbook hire for weddings and special events.

If you have any questions about this Privacy Notice or how we handle your personal information, you can contact us using the details below:

Email: hello@loveontheline.uk

Telephone: 07568215658

The information we collect:

When you make a booking, we may collect:

Your name
Your partner's name (if provided)
Email address
Telephone number
Event details, including venue and event date
Any information you provide in our Booking Questionnaire
Personalised welcome messages you ask us to add to your audio guestbook

When you submit an enquiry through a social media lead form, we may also receive the information you choose to provide through that form, such as your name, contact details and event information.

During your event, we also process:

Voice recordings left by your guests using the audio guestbook.

We also receive payment confirmations from Stripe. Love on the Line does not store your full payment card details.

How we use your information:

We use your personal information to:

Manage your booking
Contact you about your event
Prepare your personalised audio guestbook
Deliver your guest recordings
Respond to your enquiries
Meet our legal and business obligations

We will only use your information for the purposes outlined in this Privacy Notice.

Voice recordings:

Guest voice recordings are processed to provide the audio guestbook service you have booked.

Once your event has finished, recordings are downloaded, securely stored and supplied to you via a secure digital download link.

Your recordings are normally retained for 30 days after they have been delivered to you. After this period, recordings that have not been selected for an agreed marketing purpose are permanently deleted and cannot be recovered.

We recommend downloading and backing up your recordings as soon as you receive them.

Where you have given us permission to use selected recordings for marketing purposes, those recordings may be retained beyond the standard 30-day period as explained below.

Marketing use of recordings:

When completing your booking form, you can choose whether to allow Love on the Line to use suitable excerpts from your event recordings for marketing purposes, including on our website and social media.

This permission is optional and is not required to use our audio guestbook service.

Where permission has been given, we may select suitable excerpts from your recordings to showcase our service. We will review selected recordings before publication and will remove names and unnecessary personal information wherever reasonably possible.

Selected recordings may be retained beyond the standard 30-day retention period for as long as they are reasonably required for marketing purposes. We will review these recordings periodically and delete them when they are no longer reasonably required.

You can withdraw your marketing permission at any time by contacting us. If you withdraw your permission, we will stop using the relevant recording for future marketing purposes and take reasonable steps to remove content under our control.

How long we keep your information:

Booking information is retained only for as long as reasonably necessary to manage your booking and comply with legal or accounting requirements.

Guest voice recordings are normally permanently deleted 30 days after delivery, unless specific recordings have been selected for an agreed marketing purpose. Marketing recordings may be retained for as long as reasonably required for that purpose and will be reviewed periodically.

Sharing your information:

We only share your information where necessary to provide our services.

This may include trusted service providers such as:

Stripe, for secure payment processing
Secure cloud storage providers used to store and deliver your recordings

We do not sell your personal information to third parties.

How long we keep your information:

Booking information is retained only for as long as reasonably necessary to manage your booking and comply with legal or accounting requirements.

Guest voice recordings are permanently deleted 30 days after delivery.

Your rights:

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you
Request that inaccurate information is corrected
Request that your personal information is deleted where appropriate
Object to certain types of processing
Request restriction of processing in certain circumstances

If you wish to exercise any of these rights, please contact us using the details provided above.

Changes to this Privacy Notice:

We may update this Privacy Notice from time to time to reflect changes to our business or legal obligations.

The latest version will always be provided to customers before their booking is confirmed.

Contact Us:

If you have any questions about this Privacy Notice or how your information is handled please contact us.